POSITION: Phone Room (Patient Services Team) Answers To: Patient Services Team Leader Supervisory Responsibility: None START DATE: As soon as qualified candidate is chosen EMPLOYMENT TYPE: Full-Time, 40 hours WORK HOURS: Monday through Friday 8:00 a.m. – 5:00 p.m.
REQUIRED EXPERIENCE: Medical Office experience preferred but will look at candidates with excellent customer service and have other office general office experience or training.
POSITION DESCRIPTION: Looking to add a PATIENT SERVICES REPRESENTATIVE to our team. This is a key position to help create first impression of the company. This position will primarily consist of working in the phone room answering and routing incoming calls but may potentially assist at our front desk scheduling future appointments, assisting incoming and outgoing patients with appointments, and welcoming and assisting other guests connect with support staff as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO):
Provide excellent customer service to patients and coworkers.
Phone room operations.
Scheduling patient appointments.
Front desk medical office reception duties.
Other duties as assigned
Good customer service skills required.
Must be comfortable working on computer; is on computer all day;
Medical office experience preferred, but will look at candidates with strong phone room or call center experience
Be able to easily multi-task
Display innovative thinking and problem-solving skills.