Phone Room - Patient Services Team
Appleton, WI 
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Posted 3 months ago
Position No Longer Available
Position No Longer Available
Job Description

POSITION:  Phone Room  (Patient Services Team)
Answers To:   Patient Services Team Leader
Supervisory Responsibility:  None
START DATE:  As soon as qualified candidate is chosen
EMPLOYMENT TYPE:  Full-Time, 40 hours
WORK HOURS:  Monday through Friday 8:00 a.m. – 5:00 p.m.


REQUIRED EXPERIENCE:  Medical Office experience preferred but will look at candidates with excellent customer service and have other office general office experience or training.


POSITION DESCRIPTION: Looking to add a PATIENT SERVICES REPRESENTATIVE to our team.  This is a key position to help create first impression of the company. This position will primarily consist of working in the phone room answering and routing incoming calls but may potentially assist at our front desk scheduling future appointments, assisting incoming and outgoing patients with appointments, and welcoming and assisting other guests connect with support staff as needed.    


ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO):
  • Provide excellent customer service to patients and coworkers.
  • Phone room operations.
  • Scheduling patient appointments.
  • Front desk medical office reception duties.
  • Other duties as assigned

SKILLS NEEDED:
  • Good customer service skills required.
  • Must be comfortable working on computer; is on computer all day;
  • Medical office experience preferred, but will look at candidates with strong phone room or call center experience
  • Be able to easily multi-task
  • Display innovative thinking and problem-solving skills.


 

 

Special Notes/Instructions
Submit Resume and Cover letter to HR@newhands.net with the subject line PHONE ROOM APPLICATION
Position No Longer Available
Job Summary
Start Date
Once position is filled
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
8 AM - 5 PM Monday thru Friday
Salary and Benefits
Full benefits - Insurance (health, vision, dental), Ancillary Insurance (short-term, long-term, and life), 401K/Profit Sharing, Paid Time Off (vacation, sick, holiday)
Required Education
High School or Equivalent
Required Experience
1+ years
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